We recommend two types of label printers for Check‐in name tags and receipts:
The printers can be directly connected to the computer you are using for Check‐in either by a parallel or USB connection.
WARNING: Only very specific models of the Zebra and Godex printers work with Check‐in. Be sure to consult the Hardware Guide (click here to view the guide or click the Help button to access the Customer Support Portal > log in and search the articles using the key word "hardware" for exact models).
Thermal printers never require ink because they use heat technology to print words or simple images onto paper labels. Labels for name tags and parent receipts come pre‐rolled and are designed to fit into the printer. If you run out of labels, simply lift the cover and replace the roll. Ensure that the labels are coming over the top of the roll.
If the printing is not clear or seems a little messy, you may need to clean the printer head. Check with your network administrator or the printer documentation for instructions on cleaning the printer.
Occasionally technology does experience glitches. This can happen for a variety of reasons including loss of power or a power surge. If something like this happens, you will notice that the power button on top of the machine will blink or will turn from green to red. If your printer is not working as expected, try resetting it.
Note: Always check the documentation included with your printer for complete directions on troubleshooting printer errors.
To reset the printer hold the power button down until it blinks through a sequence as follows:
The printer will now be reset and should begin working again.
If you are still having trouble with the printer, you should refer to the documentation that is specific to your printer for all details on fixing problems. You may also visit www.zebra.com for support information.
If you are having trouble with your Godex printer, you should refer to the documentation that is specfic to your printer for details on troubleshooting. Visit http://www.godexintl.com for support information.